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After 2 1/2 years the light display engine went out and will cost $1200 to fix.This is horrible, and I will never buy another Samsung product.
I have had this TV for 2 years now. Picture quality is awesome and playing games on it is a treat. Purchased November 8, 2007. I love it. There is no "rainbow effect" that you hear about on DLP TV's and no bulbs to replace. I hope it lasts forever.
I have had a problem with the Television shutting off with an error message Check Fan Light #2. The fan in on the right side, rear. I have had the Samsung 6187 for three years. The inside is very similar to a computer and quite easy to replace parts yourself if needed. An LCD or Plasma has a half life and eventually will go darker, but not the DLP. This has happened twice. Take off all the screws on the back cover and each of the components inside basically plug into each other.
You can do it by just taking off the back and using your finger with a cloth and it may work, but it would be difficult to clean behind the fan without taking the three screws off the plastic housing. The bulb is till good and the picture quality is excellent. I just take a slightly damp cloth and wipe up the dust that builds up in the fan and put it back together. If you are computer savvy, this is the fun part. When the Fan #2 error message comes on, basically the fan needs to be cleaned. The great thing about DLP is when the lamp eventually goes out, you can replace the bulb. I give it four stars because it is at least three years old and is quality older technology.
I told the rep on their 'executive' help line that I would consider (begrudgingly) accepting a 55" LCD unit, she said she would relate that to the exchange department. I purchased my HLT6187 in mid 2008. Samsung sent a contracted repair servce twice to replace the LED engine, BOTH times it blew again within 24 hours and I called them back (should mention here that their hold times are ridiculous, and twice when I was transferred to their 'executive customer care' line, the phone rang for up to 10 mintes non-stop before I hung up and dialed again). I said I would not accept their exchange, as I purchased furniture and arranged a room around a 61" screen. In short, my advice is to AVOID SAMSUNG as their customer service is the worst I have experienced with a large company. Samsung then contacted the service people, determined that it was not reparable, and offered an exchange.
I was pretty ticked off. A few weeks ago, the sound and picture disappeared. They came back with the snarky reply that sure, they would exchange for a 55" unit, for a $750 fee. I was offered a 52" LCD that sells for $300 less than my 6187 did, as Samsung does not make DLP TVs any longer and they were taking unit depreciation into account. Quite frankly, their accounting issues should not be my concern, as their TV stopped working *under warranty*. I said I wanted a refund then, and the rep said they would begin processing it, but it would take up to 3 weeks to send someone to take back the television.
I will never buy another Samsung product again.
Eventually i will probably upgrade to the 72 inch but this baby should still last me a few more years. I also have a Denon AVR788 reciever because as others have said the sound on the tv speakers is not very good especially for a 10 x 18 room.
I've had no problems at all with the colors or lamp burning out. My review will be very objective since I've had this model since Nov '07.
I own the Sony BDP-S350,S300 models and they play without any problems. I use my tv almost everyday so it gets a good work out.
This tv is especially great for Blu-Rays they look fabulous. HD Channels also look great like PBS.
I know I will have to get the lamp replaced also but so far i've been very lucky.I would definitley recommend a Samsung tv to anybody ouy there.
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